Returns and Exchanges
If for any reason you are unhappy with your purchase, we'll gladly accept your return or exchange within 14 (fourteen) days from the date you received it in the mail. Merchandise must be in new, undamaged condition. Please contact us for an RMA (return merchandise authorization) number first.
** Please note not all products are returnable. that custom made latex masks (by NMS and TP), latex and pvc suits cannot be exchanged or returned. Certain products drop shipped via a third-party drop shipper might not be returnable as well.
Do you ship discreetly?
Yes, always! We ship in plain envelopes or plain boxes marked from "Ace Gifts".
Is my personal and financial information secure?
Yes! Our website features 256-bit SSL encryption. We do not store any financial information on our servers, as it goes straight to our payment processor. All customer information is private and is never disclosed to a third party.
International Orders are welcome! We will only ship to the registered address and name as it appears on your billing credit card. United States and Canada - no additional information needed. All other countries - we will inform you by email of any additional information needed to process the order.
International orders may be shipped via Express Mail (EMS), USPS Priority Mail International or USPS First Class International.
Which payment methods do you accept?
All major credit cards, paypal, money orders. Type of payment is selected at checkout.
Can I pay with a Money Order?
Yes you can! Please go through the checkout process and select "Money Order" option on the payment screen.
Is your website secure and will my information stay private?
Yes! Our website uses 256-bit SSL encryption. We are scanned weekly by ScanVerify.com, a third-party vulnerability scanning service. Our website does not store any financial information, which is passed directly to our payment processor. Your personal information will never be shared with anyone.
What is your billing name?
We discreetly bill under the name "ACE GROUP". That is the name that will appear on your credit card bill.
How much is shipping?
To estimate shipping charges, please add an item to your cart and click "ESTIMATE SHIPPING"
Domestic orders (USA) are shipped via USPS and UPS.
- Some of our shipments may require delivery confirmation signature.
- Every order will be provided with a Tracking Number.
- Most of our orders ship the same day if ordered before 2pm